Terms of service

Effective date: 26 June 2026
Last updated: 26 June 2026

These Terms of Service ("Terms") form a binding agreement between you and E-COMHUB SRL ("we", "us", "our") governing your use of the Venice Digital Guide application and website (the "Service"). By downloading, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

The Service is a digital travel guide for Venice, offering curated places, maps, neighbourhood content, and itinerary tools. Some content and features are free; others require a one-time purchase. We may add, change, or remove features at any time.

2. Eligibility and accounts

You must be at least 16 years old (or the age of digital consent in your country) to use the Service. When you create an account, you agree to provide accurate information, keep your password confidential, and remain responsible for activity under your account. Notify us promptly of any unauthorised use. You may delete your account at any time from within the app (see our Privacy Policy).

3. Licence

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service and the content you have lawfully accessed or purchased, on Apple-branded devices that you own or control, in accordance with the App Store Usage Rules. This is a licence, not a sale; we and our licensors retain all ownership rights.

4. In-App Purchases and pricing

Digital content and packs are sold through Apple's In-App Purchase. Apple is the merchant of record and processes your payment. Prices are shown in the app before purchase and may vary by region and over time. Applicable taxes may be added. Once digital content has been delivered and you have begun accessing it, the purchase is generally final, subject to Sections 5 and 6 and to Apple's policies.

5. Refunds

Because purchases are made through Apple's In-App Purchase, refunds are handled by Apple, not by us, in accordance with Apple's refund policies. To request a refund, use Apple's process at reportaproblem.apple.com. We are unable to issue refunds for App Store purchases directly.

6. EU/UK right of withdrawal (digital content)

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a purchase. However, for digital content supplied immediately, you agree that supply begins as soon as you access the content and you acknowledge that you thereby lose your right of withdrawal once supply has begun, to the extent permitted by law. This does not affect your statutory rights regarding faulty digital content.

7. Intellectual property and permitted use

All content in the Service - including the curated selection of places, descriptions, recommendations, itineraries, text, images, design, logos, and the "Venice Digital Guide" name - is owned by us or our licensors and is protected by intellectual property laws. You may use it only for your own personal, non-commercial travel use. You may not copy, scrape, republish, redistribute, sell, or create derivative or competing products from our content, in whole or in part, without our prior written permission.

8. Acceptable use

You agree not to: (a) use the Service unlawfully or for any unlawful purpose; (b) access, scrape, or harvest content by automated means; (c) reverse-engineer, decompile, or attempt to extract source code except as permitted by law; (d) interfere with or disrupt the Service or its security; (e) resell or commercially exploit the Service or its content; or (f) misrepresent your identity or infringe others' rights.

9. Travel information disclaimer

Travel information changes. Opening hours, prices, availability, access, and the existence of places may change without notice, and some places are operated by independent third parties we do not control. We provide content on an "as is" basis for general guidance and do not guarantee its accuracy, completeness, or that any place will be open or available. Always check directly and use your own judgement, especially for navigation, safety, and any bookings.

10. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, we and our suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising from your use of the Service. Our total aggregate liability arising out of or relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the claim or 50 euros. Nothing in these Terms excludes liability that cannot be excluded by law (including, for consumers, statutory rights).

11. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Service or breach of these Terms, to the extent permitted by applicable law.

12. Termination

We may suspend or terminate your access if you breach these Terms or use the Service in a way that may cause harm or legal liability. You may stop using the Service and delete your account at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, liability, and governing law) will survive.

13. Governing law

These Terms are governed by the laws of the Republic of Moldova, without regard to conflict-of-laws rules. The competent courts of the Republic of Moldova will have jurisdiction. Mandatory consumer-protection rights in your country of residence are not affected.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, where required, notify you. Continued use after changes take effect constitutes acceptance.

15. Apple-specific terms

The following terms apply because the app is distributed through Apple's App Store. In the event of any conflict between this Section and the rest of these Terms, this Section controls with respect to your use of the app on Apple devices.

Acknowledgement. These Terms are between you and us only, not with Apple. We, not Apple, are solely responsible for the app and its content.
Scope of licence. The licence granted to you is limited to a non-transferable licence to use the app on any Apple-branded products that you own or control, as permitted by the App Store Usage Rules, except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing where applicable.
Maintenance and support. We are solely responsible for providing any maintenance and support for the app. Apple has no obligation to furnish any maintenance and support services.
Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you (if any); to the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the app.
Product claims. We, not Apple, are responsible for addressing any claims relating to the app or your use of it, including: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
Intellectual property rights. In the event of any third-party claim that the app or your use of it infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer name and address. Questions, complaints, or claims about the app should be directed to: E-COMHUB SRL, 1309 Coffeen Avenue, Sheridan, WY 82801, United States, venicedigitalguide@gmail.com.
Third-party terms. You must comply with applicable third-party terms of agreement when using the app.
Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.